KRA	List of Services	Contact Person/Focal Persons	Email Address
Technical Assistance	Delivering relevant, timely, and appropriate technical assistance based on the TA Operations Manual	Andrea Mabel E. Abrencillo	andrea.abrencillo@deped.gov.ph
	Organizing DFTACTs with accompanying terms of reference
	Preparing TA needs assessment with accompanying TA Plan and TA Reports
	Preparing progress monitoring plan and report
	Identifying SBM degree of manifestation
Knowledge Management	Operationalizing the TA Manual	Eugenio S. Adrao	eugenio.adrao@deped.gov.ph
	Ensuriing that the requirements for updating, maintaining, retaining documented information are established and implemented
	Categorizing the bottlenecks, lags, issues, and concerns (BLICs) aligned on the principles of SBM and provide research-based interventions
	Observing Standard Operating Procedures on Knowledge Management
	Benchmarking the SBM practices of schools/ SDOs to continuously improve services and processes