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RD San Antonio calls on education heads to strengthen service orientation skills, practices

Department of Education Regional Director Diosdado M. San Antonio called on education leaders to intensify their customer service orientation skills and practices to ensure the delivery of quality service in schools, during DepEd Cavite Province’s Management Committee meeting, January 10.

In his lecture on service orientation as core competence among school leaders, he stressed, “If you want to be a leader, you should possess service orientation. You need to adapt to your client.”

“As our mandate, we have to keep our clients and customers happy.  This is a core competence for leaders,” San Antonio added. “We keep quality management system in place. Everybody is a process owner. We should be mindful of satisfying our customers not only because we want to receive positive feedback but (because) it is the way to go.”

To achieve customer satisfaction, he emphasized that leaders should practice strategic and critical thinking, leading in a continuously changing environment and empowering others.

“An empowering leader is an ideal leader. He empowers people. He should also be reliable. You should be authentic. Paying attention to our words, actions, and values will strengthen our reliability, authenticity, and character for high service orientation,” he said.

Under his stewardship, DepEd CALABARZON has heightened service orientation through the implementation of TEA governance. The Region has also earned ISO certification, a landmark achievement for customer-centered service delivery. (Domingo R. Cueto, School Head, Bienvenido Fojas Memorial ES and Susan Guanzon, School Head, Tejeros Convention ES)

 

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